Customer Support Channels
A One–Hour Ticket Response Guarantee
All your assistance requests will be dealt with within maximum 60 minutes after the trouble ticket or email has been received. If your issue requires further assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, right away and will leave a comment to let you know that more time will be required for reaching a solution. If you order the Optional Managed Services package, all of the tasks included there will be performed whenever you want.
A Premium–Quality Help Desk Service
Our customer support staff will be at your disposal 24/7/365 should you require help with our Web Hosting Control Panel or with any of the applications that we install for you on the server. What is more if you require assistance handling all the everyday administration tasks on your server, you can take a look at the Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates every week, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package is fitted out with our charge–free Web Hosting Control Panel, which boasts an integrated knowledgebase and a group of instructional video tutorials. Whenever you require help with the Web Hosting Control Panel, just click on the Help or Videos buttons situated in the upper right corner.