Although this isn't the most importantfactor in order to identify a trustworthy shared hosting company from a bad one and a reseller from an actual supplier, having the option to call and speak with a live person is an indicator that you aren't working with a one-person company and that you'll be able to reach someone every time you're in need of support. The telephone support for hosting services may vary from general to professional, which means that the problems which can be resolved through a call differ based on the particular company. Generally, these matters are simpler and include billing or 1st level technical issues since more difficult tasks often require a support ticket where both you and the system administrators can follow what is going on with a given situation. Nonetheless, being able to call your service provider can save you lots of time and efforts for the countless tiny problems that may eventually show up when you manage your hosting account.
Phone Support in Shared Hosting
If you decide to use one of our shared hosting
, you will be able to speak with our support team over the telephone for 14 hrs a day. We can assist you in choosing the ideal package for your websites as we think that it's better to discuss these matters with a live person. If you already own an account, we will help you with all sales/billing questions as well as general matters, even with some tech troubles which don't involve too much time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming matters in order to have all the communication in one place. We now have telephone numbers in the United States, the UK and Australia, so you can call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Hosting
If you want more details regarding the semi-dedicated hosting
that we provide, you have the option to call one of the three support lines we have worldwide - in the U.S.A., the United Kingdom and Australia. In this way, you are able to check ahead of time whether our services are suitable for your sites. In case you are already our client and you have a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours every day about any type of billing or common questions. For strictly technical troubles you can use our ticketing system and contact our tech support because sometroubles just need extra time to be dealt with, but we can help you on the phone with lots of minor technical problems as well, saving you efforts and time.