If you ever have any questions related to your hosting account or if you experience a problem with your websites, you will have to get in touch with the respective web hosting provider’s tech support team. It may not make any difference how quickly they’ll reply when you have a general inquiry, but a problem such as an ill-implemented application update, for instance, may lead to your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperative. In case you offer goods or services online, any downtime will influence your site in a destructive way and you can lose existing or potential visitors. Many hosting providers, predominantly resellers, handle trouble tickets and emails within 24 hours, but in the Internet realm this is way too long, since clients will rarely come back to a website that is not working properly for long spans of time.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our shared hosting
and you have an inquiry or confront a certain obstacle, you can contact us 24-7-365 by opening a ticket or by writing an e-mail and we promise that you’ll receive a response in less than one hour. If the issue can be resolved, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we will supply you with all the required info – what settings to check, what possible solutions to try, etc. Typically, you’ll receive a reply within maximum 30 minutes, which means that waiting for hours and hours or even for more than a day to receive help is something unthinkable. Our 1-hour response guarantee applies to any question that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we know precisely how critical it is to receive timely support, we guarantee that you will never have to wait for more than sixty minutes to get a response to any ticket that you submit through your semi-dedicated server
Control Panel. Actually, you’ll seldom have to wait around for more than twenty to thirty minutes and this is valid for any query irrespective of what its nature is – billing, general or technical. Plus, our customer and tech support staff will be at your disposal 24/7, so even in case you send a ticket during holidays, you’ll always receive a blazing-fast response, which will include the answer to an inquiry, the solution to a predicament or the info necessary to solve an issue yourself – in case there is something that you need to do on your end. With us, you will never have to waste a day hanging around awaiting a response like you would with lots of other companies.