If your hosting provider supplies live chat support, you'll be able to talk to a representative in real-time and learn helpful information or get an issue resolved promptly. The basic advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with Internet access, therefore you won't pay any fees in the event that you're in a different country or state. Furthermore, it is much simpler to copy and paste information such as domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side over the phone. The real-time chat is also a much quicker approach to contact your web hosting supplier's support crew in comparison to using a ticketing system. What's more, if some issue requires a bit more time to be resolved, you are able to do something different while you wait for support on the live chat, which means that you won't lose time - something that's not possible in case you are on the telephone.
Live Chat Support in Shared Hosting
We provide a live chat assistance service for all shared hosting that we offer and we are able to assist you with almost everything live. If you don't have an account with our company yet, we will give you more details about the packages in order to help you to select the most suitable plan. If you are an existing customer, we can assist you with any billing or general matter and even with numerous common technical issues, for example an e-mail address installation in a desktop e-mail client. If you can't phone us for some reason or you are in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Of course, some situations require longer time to investigate and test, so you will need to open a support ticket to our technicians, still, we will save you time and help you with quite a lot of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as a part of our services, so when you have any questions concerning our semi-dedicated hosting, you'll be able to speak with our customer support team at any moment regardless if you have already obtained your account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, yet we are able to assist you with many technical questions too. We will help you choose the best package for your websites in case you don't have an account yet, we can answer any billing questions or concerns you may have or we can help you with installing your new e-mail address on your PC or smart phone - all this will be done quickly since our live chat service is available all day long, every day. No matter when you need help, you are able to speak to a representative and save a long time.