If your hosting provider supplies live chat support, you'll be able to talk to a representative in real-time and learn helpful information or get an issue resolved promptly. The basic advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with Internet access, therefore you won't pay any fees in the event that you're in a different country or state. Furthermore, it is much simpler to copy and paste information such as domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side over the phone. The real-time chat is also a much quicker approach to contact your web hosting supplier's support crew in comparison to using a ticketing system. What's more, if some issue requires a bit more time to be resolved, you are able to do something different while you wait for support on the live chat, which means that you won't lose time - something that's not possible in case you are on the telephone.