A ticketing system is the most widely used communication medium that hosting providers offer to their customers. It is most often part of the billing account and is the very best way to fix an issue that requires a certain period of time to examine or that needs to be escalated to an administrator. In this way, all responses provided by either party will be stored in the exact same place in case somebody else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll need to sign in and out of at least 2 accounts to complete a particular task or to get in touch with the company’s customer care staff. In case you want to manage a number of domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Plus, it could take a significant span of time for the provider to process your ticket request.