The presence of the customer and technical support that a shared hosting company offers will tell you a lot about the services which they offer too. In the event that you are allowed to use only emails and / or tickets, you have most probably discovered some reseller and not the hosting supplier. When this is the case, you will probably have to wait for a couple of days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the real website hosting company for extra help. If the supplier offers several ways of communication with quick response time available at any moment, they are almost certainly the top provider, not only a reseller. So you'll get timely assistance and top quality support as they'll have instant access to the servers where your account will be created. No matter what the issue - technical or sales, it is always better to have the option to get hold of your hosting company right away through your preferred method of communication.
24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and tech support for all of our shared hosting
. Even if you are not our client yet and you have some questions, we can assist you without delay and provide the needed info, to give you a choice to make the very best decision when you acquire your new hosting account. We are available twenty-four seven, including weekends and holidays, and we offer several ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers all over the world, therefore you will be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to get assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated hosting
that we offer include 24/7 customer and tech support, therefore whatever the issue you have, you're able to get in touch with us and we'll assist you quickly. The guaranteed reply time for each email message or trouble ticket that you open via your Hepsia website hosting Control Panel is just one hour; usually the response time hardly ever is more than 20 min. We also offer phone support with several local numbers worldwide as well as a live chat, so you'll be able to contact us and get more details about our services even if you don't have an account yet. We can assist you with any question or a difficulty you may have - payment methods, plan specs, e-mail setup, hosting account settings, etc. If you use our services, you won't ever have an issue where you have to wait for a day or two to get an issue solved like you will need to do with various other companies.
24/7 Customer Support in VPS Web Hosting
In case you rent a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or fordifferent problems and questions associated with the pre-installed software the server comes equipped with. If you haven't acquired your virtual private server
package yet, you can find out much more about our solutions by giving us a telephone call or through the live chat service. For more technical issues, you should send an e-mail message or open a ticket through your billing Control Panel and you'll get assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The typical reply time generally does not extend past 30 minutes. If you'd like to have assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators will help you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
When you obtain a dedicated server
from our company, you are able to contact us at any time using several channels and the max time that you'll need to wait for a response is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a weekend or a holiday and we can assist you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you'd like to learn more about our hosting services before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. In the event that you'd like to have support for third-party software that you can't set up or operate effectively, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.